13:50 – 14:00 | Welcome and Introduction 

14:00 – 14:40 | Blurred lines – Hospitality x Retail x F&B

Operators in the retail and hospitality industries are moving into each other’s territory in order to create memorable experiences and draw consumers to their properties. This trend has already begun and just intensified during COVID-19 pandemic. Meanwhile, F&B has become common ground for both sectors. This scene-setting panel explores how these blurred lines work in practice and define the key cross-sector lessons. 

14:40 – 15:20 | Online Experience versus Offline Experience? Or Is It Both? 

Retail has been migrating online, but is that due to a better customer experience? What unique experiences can physical retail offer? This session compares and contrasts the online- and offline experience and examines how retailers and owners can use the best of both worlds to their advantage. 

15:20 – 15:40 | Singapore Retail and Hospitality: Lessons Learned and the Way Forward 

15:40 – 15:50 | BREAK 

15:50 – 16:30 | Owners and Retailers: Building Partnerships

The traditional landlord and tenant relationship between retailers and retail owners is rapidly changing in order to thrive in an experience-driven landscape, they need new ways to collaborate and to structure their relationships. Using case studies, this session investigates successful partnerships between retail owners and operators, while looking at successful models in China and South East Asia. 

16:30 – 16:50 | The Future of Retail: The Great Retail Evolution

Join Simon Forster, former CEO of Selfridges, as he shares his successful strategies in leading the iconic UK luxury department store into the modern era through the thoughtful integration of the physical and digital realms via launching a global digital interface, building an interactive online presence and revolutionizing the contemporary customer experience. The session will be moderated by Trevor Vivian, Global Director at Benoy. 

16:50 – 17:10 | Closing Keynote: The Next Big Thing – Digital Transformation of Retail Real Estate 

17:10 – 17:20 | BREAK 

17:20 – 18:20 | DAY 1 – ROUNDTABLES 

Experience in Practice: Open dialogue with owners and retailers on models that work

F&B: Evolution of F&B in post-COVID world and its importance as tenants 

Hospitality: The future of hospitality in 2021 and beyond 

Investor Roundtable: Repositioning retail and hospitality projects – opportunities and challenges 

Retail Technology: What works and what doesn’t? What specific technologies are creating impact? 

South East Asia Retail: Spotlight on Thailand, Philippines and Indonesia   

State of Luxury Retail: What does the future hold for this specific sector? 

18:20 – 18:30 | Summary of Day 1

08:50 – 9:00 | Day 2 Welcome and Summary of Day 1 

09:00 – 9:20 | Keynote Address: Experience, Demographics and Beyond

Asia Pacific’s diverse demographics are driving demand for a variety of retail experiences. Right Angle Studio founder Barrie Barton explores the different demands of different groups, from Generation Z to ageing seniors and considers how we build a retail experience which appeals to a range of different demographics. 

09:20 – 09:45 | Paradigm Shift in India’s Retail: How Experience and F&B Are Taking over the Retail Scene

The Case for India – paradigm shift in India Retail and what does it mean for the rest of the world. 

09:45 – 10:25 | Can Experience Deliver Returns?

Real estate investors and investment managers discuss whether experience is a “must have” or a “nice to have” and whether investing in experiential retail or experiential hospitality models boosts the bottom line. Can we quantify the value of experience? Can we hit our return targets without it?

10:25 – 10:30 | BREAK 

10:30 – 10:50 | The Commons – the F&B of the Future?

Varatt Vichit-Vadakan and Vicharee Vichit-Vadakan, co-founders of The Commons, talk to Jerde’s Phil Kim about the revolutionary retail and F&B concept, which has brought a new community-driven mall experience to Bangkok. Now trading from two sites in the Thai capital, with a mix of F&B, retail and communal space, The Commons’ intent is to “build a community first, then a mall’. 

10:50 – 11:35 | Technology: Enhancing the Experience

This tech showcase profiles some of the most exciting software and hardware developments with the potential to augment the retail experience. From facial recognition to augmented reality, there is a host of technologies which retailers and asset owners can use to boost their businesses. 

11:35 – 11:45 | Summary of Day 2 & Conclusion 

11:45 – 11:50 | BREAK 

11:50 – 12:50 | DAY 2 – ROUNDTABLES

China Retail: Deep dive into physical and e-commerce models 

Design x Experience: How changing designs influence post-COVID commercial real estate facilities 

Future of Entertainment: How entertainment tenants are changing the landscape of shopping malls in post-COVID world 

Hotelisation of Retail: The changing dynamics of hospitality and retail 

Hotelisation of Workplace? How workplaces are adapting to the new normal, and how retail and hospitality models are considered by office owners and developers 

Investor Roundtable: Repositioning retail and hospitality projects – opportunities and challenges 

Logistics for Retail: Opportunities in a continuously growing industry while competition intensifies 

Retail Technology: What works and what doesn’t? What specific technologies are creating impact?