Reporting to the Senior Vice President, Corporate Partnerships of Asia Pacific, this person will provide a full spectrum of customer service and administrative support to the Corporate and Individual Membership team.

This is a one-year contract position, based in Manila. Subject to renewal.

SCOPE OF SERVICES

Customer Services Support:

• Manage APAC Corporate Programme email inbox – handling membership queries and account management support (where applicable)
• Support event and programme registrations for both Individual members and corporate partners by working closely with the Customer Service team

Corporate membership:

• Work with Customer Service team to prepare and send renewal profiles
• Working with Customer Service to verify and follow up with add-on memberships, outstanding payments and other Corporate Partner related requests.
• Management and Tracking of entitlements used by Corporate Partners for key events (where applicable)

Individual membership:

• Supporting Senior Manager of Membership and Marketing with communications related to on-boarding, renewals and lapsed email reminders as required

Marketing / Administration Support:

• Support marketing and logistics of all Membership related programmes and activities
• Export, update and analyse member data to support strategic initiatives
• Support administration works relating to Affinity Groups and Product Councils, if required
• Other ad hoc projects such as regional conference website/event app/virtual platform updates, if required

QUALIFICATIONS

• Bachelor’s degree in Business or related field.
• 2+ years of customer service and administration experience preferably in an international firm.
• Familiar with MS office.
• Ability to multi-task in a fast-paced environment. Strong organization and effective time management skills.
• Strong communication skills (verbal and written in English). Mandarin would be a plus.

APPLY NOW: https://www.linkedin.com/jobs/view/2768809665